Order Questions
In this case, there are several options: making a new delivery attempt or notification of collection at the branch indicated by the carrier who was entrusted with the delivery of the package. To locate your parcel immediately, please consult the parcel tracking service.
You can also enter a different delivery address so that you can receive the parcel at another location (e.g. at your place of work).
It is possible that the shipment is double. If this is the case, the information is indicated on the invoice.
If this is not the case, we apologize for the error and please contact us promptly.
contact us
Have you received an incorrect product?
Sorry for the inconvenience and the mistake! Please send us an email, enclosing also the wrong product picture in order to cross check with the warehouse. We will then refund or return the correct product.
Several days have passed since your package was shipped, but of him no trace? Has the package not arrived despite it being shipped?
In this case, please check the traceability code first. If even the traceability code cannot give you more information, you can write an email to our customer service team that will help you solve the situation.
If you receive your order in a broken, wet, obviously tampered with cardboard, or worse still in a plastic bag or in a cardboard carrier, please do not accept the goods or accept them subject to reservation.
By accepting and signing for the collection of a package that has been clearly tampered with, the customer assumes responsibility for the content.
Our Shop does not assume responsibility for refunding broken products arrived in cartons that were obviously damaged or not original of the company itself.
In case the package is accepted, however, please send an email to customer service immediately attaching the picture of the package and damaged products: our operators will evaluate the conditions for a refund by voucher purchase.
We ship the goods packed in NiceShops cartons as shown in the attached photo. Organic corn chips (ideal for composting) are inserted into the package to prevent breakage or damage during transport.
Unfortunately, sometimes during the trip there may be some unexpected events for which the package arrives damaged. If you receive your order in a broken, wet, obviously tampered with cardboard, or worse still in a plastic bag or in a cardboard carrier, please do not accept the goods or accept them subject to reservation.
By accepting and signing for the collection of a package that has been clearly tampered with, the customer assumes responsibility for the content.
Our Shop does not assume responsibility for refunding broken products arrived in cartons that were obviously damaged or not original of the company itself.
In case the package is accepted, however, please send an email to customer service immediately attaching the picture of the package and damaged products: our operators will evaluate the conditions for a refund by voucher purchase.
First, please check the spam folder in your email. If the email is not even in the spam folder, it is likely that during the order and/or registration process, an incorrect email was indicated or the purchase process was not completed correctly.
In this case, please contact our customer service.
Check your order status at all times! Through the tracking code that you will receive by email when you send the package, you can know the status and the path! If you have not received the mail check in spam, because sometimes it ends there!
Unfortunately, tracking is not possible in rare cases.
If you have not received any packages within 3-4 days of our shipment, we recommend that you check their status with the tracking code.
As soon as your order is confirmed, you can view the status of your order in your account. Please pay close attention to the status of your order if you wish to make any changes.
Pending payment – the amount has not yet been credited. You can make changes to your order at any time. We will send you a reminder weekly for a period of 4 weeks, after which your order will be suspended. If payment is made later, the order will be reactivated.
Processing – the order has been placed but has not yet been processed. You can still make changes.
Packaging – the package is ready for shipment or is already being delivered to the carrier. No changes can be made anymore.
Shipped – your order has been shipped.
Cancelled – your order has been cancelled.
Available payment methods:
Advance transfer
The invoice amount can be conveniently paid into our account at the time of order closing. The package can only start after the transfer has been credited to our bank.
Credit Card, VISA, Mastercard
Pay comfortably and securely with your credit card. We accept the following cards: VISA, Mastercard
Sofortbanking
A new TÜV certified online payment method based on the proven online shopping system, with PIn/TAN entry for fast and secure processing of your online purchases.
Paypal
Pay easily and securely using your PayPal account.
We try to have a lot of products always in stock and for this reason we regularly order large quantities of goods from our suppliers. Orders with products in stock will be shipped the same or at the latest the next business day.
The products on the site are distinguished by:
Available in stock
Temporaneamnete not available
By placing the products in the shopping cart and clicking on the cart, you will see the estimated delivery date of your order.
If your order is delayed, we will inform you of this.
Ordering is easy! On our website you can order all day, at any time!
If you want to place an order directly from the site, you can find the products using the search method or simple navigation through the categories and filters, which are located on the left of each product page. When you have selected a product, you can choose from any different colors, sizes, tastes or content. Simply select the number of items you wish to purchase and click on the “In the cart” button to ensure that this product will end up in your order list.
Once you have selected all the products to order, simply click “ADD to shopping cart” in the top right corner to view your order summary and easily get to “checkout”. If you are already a customer and have already purchased from us, you can access using your login details. If you are a new customer, you can easily create a new account or make a purchase as a guest.
Simply enter your shipping address and choose your preferred payment method.
You can then verify your order and confirm it!
Once your order is complete, you will receive an email with your order confirmation. Your order will then be processed as quickly as possible!
1) If you haven’t transferred any payment to us, your order will be deleted automatically from our order system, with no further action required on your part. All your order details will be automatically deleted from our files after a certain period.
2) How can I change an order in progress?
Please contact our customer service immediately using the same email you used to place your order! We are willing to make any kind of change on any order until it is being processed.
We try to meet the requirements as soon as possible but when the package is in preparation, no changes can be made anymore. Please note that if you order only products in stock, the package is processed very quickly and you will need to write to us promptly.
If your package is not packed and shipped, your order will be blocked by customer service so that we can make the changes you want.
If you wish to have one or more products removed from your order, please note that you may incur a change in shipping costs, which are calculated based on the total amount of your cart.
If the package has already been processed or delivered to the carrier, it will no longer be possible to make changes and you will need to make a return by following the procedures indicated online.
To make the editing process as fast as possible, in the email indicates:
Name
Surname
Order number
Products to be added or modified: please provide the highest precision and also indicate any colors, sizes and their code
In case of cancellation, please also indicate the refund method: a voucher with no expiry date to be used with convenience for next orders or cash refund (directly on credit card, paypal or account: in this case please communicate IBAN and BIC).
If you add something to the package, please indicate the payment method you want to use for the additional costs
You can change your address on your account details page. Please be aware that you cannot change the address for a shipment once it has been shipped!
Note that you need to be logged in with the account from which you placed the order and that you check if your order has not been shipped yet.
Payment Questions
If you want to pay with ApplePay, at the end of the order process, you will be redirected to the ApplePay site. Here you can login with your ApplePay account and confirm your payment.
In a few minutes, the payment will then be recorded in our system, and the order can be processed. With ApplePay payment, the invoice amount will be charged to your account immediately after order confirmation
This is also the case when not all products are in stock. The order can be shipped depending on the availability of the warehouse.
We assume the costs of ApplePay transaction for this, there are no additional costs for the customer.
If you want to pay with PayPal, at the end of the order process, you will be redirected to the PayPal site. Here you can login with your PayPal account and confirm your payment.
In a few minutes, the payment will then be recorded in our system, and the order can be processed. With Paypal payment, the invoice amount will be charged to your account immediately after order confirmation
This is also the case when not all products are in stock. The order can be shipped depending on the availability of the warehouse.
We assume the costs of paypal transaction for this, there are no additional costs for the customer.
A new TÜV certified online payment method based on the proven online shopping system, with PIn/TAN entry for fast and secure processing of your online purchases.
Direct debit via Sofortüberweisung is the direct payment method of SOFORT Gmbh. With this form of payment, you can instantly set up a bank transfer of the amount chosen with your online bank account. When you have finished your order, you will be redirected to a new page where, after a few steps, you can complete the process and pay by bank transfer, using your bank details.
The payment of the invoice will be immediately taken over and recorded as “paid” in our system. This will save you the waiting time typical of a normal bank transfer. This way we can process your order as soon as possible and you will receive your purchased products faster. The deduction of the amount on the invoice is made immediately after the order confirmation, even if the products are not in stock and therefore the delivery will take a few days more than the charge
Sofortbanking/Sofortüberweisung meets high security online banking standards and has TÜV-tested data protection. You do not need to register or have a credit card to use this service. With this method you can pay simply, quickly and securely, directly with your online bank account!
Pay conveniently on our website with credit card.
We accept VISA, Mastercard, American Express, Diners Club. When paying by credit card, the invoice amount will be charged to your account immediately after order confirmation. The order can then be shipped immediately after (depending on the availability of the warehouse).
Your credit card information is encrypted using an SSL key – which guarantees a high level of security and a secure purchase. Thanks to this high level of security that your purchase on our site is safe. For more information on this topic, please see here.
What is the 3D Security Code?
The 3D Security Code is a secure online payment method – protecting against unauthorized use of your credit card.
The technology is based on the Verified by Visa and MasterCard SecureCode programmes.
After entering your card details in our shop, a window opens where you are prompted for the security code. This will be authenticated by your bank within seconds and will then confirm the payment. The first 3ds code was definitely inside the letter of the bank that contained the credit card 🙂 if you lost it you should ask them! You can then change it in your favourite code, so you can remember it.
If you are not registered to the program you will have to activate this function: this is possible during the payment procedure on our shop or on the visa or Mastercard websites.
Once you have registered, your security code will be usable for all online transactions: more and more shops are requesting it, in the interests of consumers.
You can find more info here:
MasterCard SecureCode: http://www.mastercard.com/at/privatkunden/innovationen_securecode.html
Verified by Visa: https://www.visaeurope.at/visa-im-alltag/sicherheit/verified-by-visa/
Are credit card information saved?
You can save your credit card to your personal account. CAUTION: This does not mean that your credit card details are saved by us. This data is sent to the provider and its database in encrypted form. These send us a verification number that is linked to your account. Only this verification number will be registered. This means that we do not have full credit card details.
In addition, your credit card is linked to the address you provided when ordering. This means that for orders with the same address, there will be no need for new checks, thanks to the registered control number.
If the address is changed, a new credit card verification will be required.
Advance payment for our customers in
The invoice amount can be conveniently paid into our account at the time of order closing. The package can only start after the transfer has been credited to our bank.
All the information needed to make the advance payment will be sent via an email confirmation immediately after order confirmation. Please note that it is very important to indicate the order number/code as the reason for the order, so that we can classify and assign the payment to the exact order. Upon receipt of a fee (depending on the bank, it may take up to 5 working days!), the order will be processed and can be shipped, depending on the availability of products.
Use the following bank details for the transfer:
Bank details – Italy:
Owner: Flower Innovation SA
IBAN:
BIC:
Banking institution:
Bank Address: Via della Moscova, 20123 Milano
Please enter your order number as the reason for this.
More information about bank transfer:
These data are based on the new SEPA-/EU Data Transfer Standards. With SEPA Credit Transfer, you can make credit transfers at the cost of a domestic credit transfer. Expenses are shared between sender and recipient and each party will bear the expenses depending on the settlement with its bank.
For orders outside the European Union, additional costs and bank transfer charges are to be borne by the customer.
Your credit card / bank statement will NOT show any reference to cannabis. The name that will appear on your statement will be Flower, so nobody will be able to tell what you have bought or where you bought it.
When paying by bank transfer, please make sure to use the IBAN or SWIFT/BIC code where appropriate, and INCLUDE YOUR 12-DIGIT ORDER NUMBER (REFERENCE CODE).
Products questions
Since the cannabis light fashion has taken hold there is a question that has often been asked by our readers who use it: is there a risk of being positive to the urine tests and therefore of being able to see the licence suspended? A question which, as too often happens with all legal doubts related to cannabis, does not find a simple and clear answer, even if some specific data and cases that have emerged in recent months can help to give an answer which, unfortunately, we anticipate, does not go in the direction hoped for by users.
THE FIRST INFORMATION FROM SWITZERLAND. Some companies in the sector have consistently reassured consumers in recent months that the use of cannabis with legal Thc content does not pose any risk of being positive in urine tests. However, this seems a little too optimistic. From Switzerland, where the phenomenon of cannabis light first developed, denials are already coming. The operator of a Swiss growshop wanted to do an experiment: he smoked five legal cannabis cigarettes before testing, and was positive despite waiting five hours before doing so. The Swiss Federal Office of Public Health has also sent retailers a circular asking them to advise consumers not to drive after consuming it.
“IT CANNOT BE SAID THAT THERE IS NO RISK’. In Italy, too, there have already been cases of drivers who have had their driving licences suspended due to the use of certified hemp. To confirm this, the lawyer Carlo Alberto Zaina confirms Dolce Vita, who does not use sweet words towards traders who tell his clients to be reassured: “I have already been contacted by some drivers who have had their driving licences suspended after having smoked legal hemp, this is enough to deny any rumours to the contrary. Those who declare that there is no such risk are irresponsible and if they are manufacturers or traders they could also be accused of fraud in trade under the law.
BEYOND WHAT CONSUMPTION LIMIT CAN BE POSITIVE? Urine tests do not directly identify the presence of THC, but of its main metabolite, THC-COOH: if it is present in concentrations higher than 50 ng/ml, the test gives a positive result. But how much THC do you need to take to reach the threshold? There is no single answer, since the result depends on the metabolism of each one. However, research published in the Journal of Analytical Toxicology has tried to establish risk criteria in an experiment. For ten days, 15 people were subjected to consumption of low THC concentrations. When taking 0.45 mg THC none of them were positive, but when one of the guinea pigs consumed 0.6 mg per day, he exceeded the limit of 50 ng/ml in the urine, and therefore in the case of a police arrest he would have seen his driving licence suspended.
WHAT SHOULD I DO IF I AM POSITIVE WITH THE TEST? Simply being positive in the test is not synonymous with guilt. The law establishes that it is a crime to drive under the influence of drugs and the Court of Cassation has ruled that the mere positive test of urine or blood is not in itself sufficient proof to impose the penalty. The precautionary suspension by the police who carried out the test is not sufficient, but must be rectified by a doctor and then by the prefecture. “However, in case of positivity the risk of finding oneself in a dead end is very high – explains the lawyer Zaina – since doctors and prefects very rarely deny the report compiled by agents. So it often happens that the suspension of the driving licence is cancelled only in the criminal trial, when it has already been taken for granted”. For more specific advice, we recommend reading this section.
Although there is no law that prevents the sale to minors, we do not choose to make the product available to them. By purchasing it, you implicitly declare that you are of legal age, as indicated in the PopUp visible when you first access the site.
Being LadyMary® variety of hemp for industrial use already present in the official list of seeds cultivable in Europe and therefore with a THC content below the legal limit all our inflorescences do not conflict with the law on drugs.
LadyMary® varieties are all different, selected to excel in specific characteristics. They contain a percentage of THC that is always lower than the limits imposed by Italian law, while CBD, as well as other active ingredients, vary according to products and lots. You can find all the specific information on the product pages.
LadyMary is an exclusive collection of products consisting of various types of female inflorescences of Cannabis Sativa L. selected for the highest quality, grown naturally, cut and treated by hand. We choose the best qualities taking into account aromas, colors, growth patterns, flowering times, yields, cannabinoid profiles and effects when consumed.
The products are distributed by Flower Innovation SA
Our work is a continuous research to improve the quality of the product and increase the products in the catalog.
Our updated and complete catalogue of all products available at the moment can be found in the online shop.
Would you like to stay updated on new releases and all the latest news? Keep in touch!
Shipping & Delivery
Our headquarters is in Austria, within the European Union. In the case of shipments within the EU, VAT is included in the total amount. No additional taxes or surcharges are levied on the basis of the free movement of goods.
Attention: Excludes territories under special regimes, such as Heligoland or the Canary Islands. In these areas, duties and customs duties may be applied.
We think about the environment – think about it with us and become part of our green wave!
The filling material of our packaging is 100% biodegradable – suitable for composting.
Our boxes are made of pure cardboard and can be easily disposed of with paper in the separate collection.
To prevent breakage during transport, the glass containers are wrapped in air bubble film.
On the outside of each of our cardboard boxes you will find all our shops listed!
Bartolini
In Italy, delivery is made by means of BRT Express Courier.
If the order includes items in stock and is placed by Monday 11:00 am, the order is processed the same day. After shipment, follows delivery in 1 to 2 days.
After a successful order, a confirmation email is sent directly. On the evening of the day on which the shipment took place, will be sent another e-mail confirming shipment containing the tracking code of the package.
The estimated shipping date of the package can be viewed both in association with each product and in the cart.
The courier to whom we entrust the shipment undertakes to make delivery as soon as possible. Please understand that, usually due to weather or road conditions, delays in delivery may unfortunately occur.
The delivery time for the individual products is displayed directly on the product page. The date of shipment and delivery of the order are displayed in the cart and at checkout after entering the shipping address and courier.
If the ordered goods are not available because the supplier does not fulfil his contractual obligations, we reserve the right to withdraw from the order. In this case you will be informed immediately.
Our packages are shipped from Austrian and for this reason no orders will be shipped during Austrian holidays and customer service will not be available.
Shipping costs are 8.99 € for all Europe.
Autoflowering seeds provide an easy and rewarding harvest of high quality cannabis without the need for a change in light cycles or removal of male plants. Grown outdoors, these varieties can produce two or more harvests in the course of a normal summer. Under lights, they are capable of going from seedling to full maturity in as little as ten weeks.
Cannabis begins to flower when it receives 12 hours of light and 12 hours of uninterrupted darkness in each 24-hour cycle. Once this light cycle (or photoperiod) is initiated, plants enter the pre-flowering stage, when they increase in size as the branch structure prepares to bear and support flowers. During pre-flowering, which usually lasts about 10 days, it is still not possible to identify the sex of the plant. The first flowers should be visible within two weeks.
Google Review
A N
15. April, 2023.
Great service, great price and great product too! I tried the Yummi Star Gummies and they hit the spot! Really nice guy who was helpful but didn't try to push extras will return 100%
Kolja Wiesner (Dialysis)
11. April, 2023.
Alles Prima, danke für die Lieferung
Omar Lou Lou
26. January, 2023.
Tolle Beratung 🤟🏻
Steven Weder
21. January, 2023.
Gute beratung, freundlicher Mitarbeiter. Top Lade
Claudio Rocholl
21. January, 2023.
Guter Laden und sehr gute Beratung
Robi Herrm
18. January, 2023.
Gegen Fibromialgie nach der Benutzung viel geholfen und schmerzhindert
Robert Charles Pain
15. January, 2023.
Super Service und echt freundlich, top Produkte, tolle Auswahl.
Macht weiter so, ich empfehle euch weiter.
Julian S.
10. January, 2023.
Super Qualität der Produkte und sehr nettes Personal. Sehr weiter zu empfehlen!
Tobias Siert
9. January, 2023.
Guter Laden, freundliches Personal. Gute Qualität, immer wieder gerne.
