{"id":22715,"date":"2021-08-26T10:55:42","date_gmt":"2021-08-26T08:55:42","guid":{"rendered":"https:\/\/ladymary.com\/refund_returns-2\/"},"modified":"2026-06-05T00:58:18","modified_gmt":"2026-06-04T22:58:18","slug":"refund-and-returns-policy","status":"publish","type":"page","link":"https:\/\/ladymary.com\/en\/refund-and-returns-policy\/","title":{"rendered":"Returns & Refund Policy"},"content":{"rendered":"

When you buy on ladymary.com \u2014 operated by Solar Shine s.r.o.<\/strong>, Karlova 150\/42, 110 00 Prague, Czech Republic \u2014 you have a right of withdrawal under EU law (Directive 2011\/83\/EU).<\/p>\n

1. Right of withdrawal (14 days)<\/h3>\n

You have 14 days<\/strong> from receiving the goods to withdraw, without giving any reason. To do so, send a clear statement to info@ladymary.com with your order number within the deadline.<\/p>\n

2. Condition of returned goods<\/h3>\n

Products must be returned intact, unused and in their original sealed packaging<\/strong>, in the same condition in which you received them.<\/p>\n

3. Exceptions to withdrawal<\/h3>\n

For reasons of hygiene and perishability (Art. 16, Directive 2011\/83\/EU), sealed products opened after delivery and goods that deteriorate quickly cannot be returned<\/strong>. CBD flowers and consumable products, once opened, cannot be returned.<\/p>\n

4. Refunds<\/h3>\n

Once we receive and inspect your return, we will email you a confirmation. If approved, your refund is issued to the original payment method within 14 days<\/strong> of receiving the return.<\/p>\n

5. Return shipping costs<\/h3>\n

Return shipping is paid by the customer, except for a defective or incorrect product. Original shipping costs are non-refundable.<\/p>\n

6. Defective or incorrect items<\/h3>\n

If you receive a defective, damaged or wrong item, contact us within 14 days at info@ladymary.com: we will arrange a replacement or a full refund, shipping included.<\/p>\n

7. Return address<\/h3>\n

Solar Shine s.r.o., Karlova 150\/42, 110 00 Prague, Czech Republic. We recommend a tracked shipping service.<\/p>\n

8. Contact<\/h3>\n

For any question about returns and refunds: info@ladymary.com<\/p>\n","protected":false},"excerpt":{"rendered":"

When you buy on ladymary.com \u2014 operated by Solar Shine s.r.o., Karlova 150\/42, 110 00 Prague, Czech Republic \u2014 you have a right of withdrawal under EU law (Directive 2011\/83\/EU). 1. Right of withdrawal (14 days) You have 14 days from receiving the goods to withdraw, without giving any reason. To do so, send a…<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-22715","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nRefund and Returns Policy | LadyMary<\/title>\n<meta name=\"description\" content=\"This is a sample page. Overview Our refund and returns policy lasts 30 days. 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